
Shanghai Tower Tourism
About Shanghai Tower
Top 5 Reviews on Shanghai Tower
Vacation675337
1.0Wrote on 4 Mar 2024
TL;DR: Buy your tickets in advance or don't buy them at all.
STAFF ARE AWFUL. They took 360 RMB and gave me NO tickets, NO REFUND. Definitely book online. They are rude to both Chinese and foreigners. I paid for 2 tickets using WeChat yet the employee refused to give me them saying she hadn't received the payment yet. I showed her my phone for proof and the Chinese customer *right* behind me (who had been very closely watching my phone while I paid) told her too. She kept my phone for a while and looked at the computer for around 10-15 minutes "checking for the payment". This was 40 minutes before closing time so lots of people were trying to get a ticket. Apparently their system didn't receive it but instead of offering a solution like a cash refund or just printing the tickets anyway (because how much can an elevator ride cost) she coldly said there was nothing she could do and since I'm a foreigner I can't get a refund via WeChat. To add, this discussion WAS ALL IN CHINESE. Luckily I went with a Chinese speaker, but I can't imagine how she'd have handled this in English. Before my turn, some other foreigners very clearly asked for 2 tickets to "the very top", "as high as possible", "the top of the top" but she ignored them and tried to give them tickets to the 118th floor until they saw the price on the card machine and told her again. Also she suddenly told all the Chinese visitors waiting behind us that she was no longer selling tickets after making them wait 10-15minutes behind me. There was at least one other person in the booth yet at no point did she ask for someone to serve customers at the other window. Strangely enough, after we finally left, she did sell tickets to a couple more groups even though there was only 10 minutes left to go up. Now I'm back home my bank confirmed the money has left my account and it's the tower's responsibility to give it back. If I want a refund from them I have to have it transferred to a Chinese WeChat account, assuming it's now showing on their system. I'll call them tomorrow and find out.













