857chandanb
★★★3.0Wrote on 27 Nov 2023
Charging extra amount in food as GST
My daughter has booked standard room in this hotel at the cost of Rs. 3862 INR per night. Hotel has taken 18% GST on food instead of 5%. The rule is 18% GST is applicable only if the room rent is more than 7500 INR. When I enquire about this ambiguity, receptionist has no idea about this.
Prema_C
★★★★★5.0Wrote on 7 Oct 2023
Great ambience, location and hospitality
We stayed in this hotel for 2 nights as the last part of our Uttarakhand trip and it was really like a crown jewel- ambience, location and hospitality. We checked in early to drop our luggage and the staff was very responsive. We were pleasantly surprised to see the spacious and tastefully done up rooms. It was extremely clean and well maintained. The staff in the restaurant serves us tasty food. The location is right in front of high court but there is no lake view. The lake and Mall Road is a kilometer walk but transport is available if u step out. We totally enjoyed our stay and will surely visit again.
pkaran
★★★★★5.0Wrote on 19 Jul 2023
One of the best options in Nainital
One of the best hotels in its category. Very nice location, peaceful surrounding, away from chaos of the main town, but yet eaasily accessible. It is a heritage hotel with nice rooms with good amenities, open area, play area, parking. Food is good and staff is co-operative
sunmeh
★★★★4.0Wrote on 8 May 2023
Nice stay at The Pavillion
I was coming back to The Pavillion after almost 10 years and was surprised at the makeover of the hotel. We stayed in the Heritage family suite which has 2 huge bedrooms with king size beds and 2 huge bathrooms, which is a rarity in Nainital. The resort is shining and looks new with all the renovation. Mall road is a 10 minute walk while going downhill, but coming up is longer, although it doesn't feel very tiring. The gaming room was a bit of letdown as everything needed maintenance, the TT table has broken pads, The carrom board is rough with only coins missing, Chess has missing pieces. We did not have food so cannot comment on the quality. Better to take without meals as anyway one tends to go out for eating at the mall. The major plus point is ample parking. If you are going to drive in your own car, then be aware that during peak season of May-Jun, as per new rules, you can take your car inside Nainital only if you show confirmed booking of a Hotel which has its own parking. If you are driving up via Kaladhungi, there is a checkpost 1 km before nainital where they will check your booking and if you have booked a hotel without parking, then you will have to leave your car at a parking near the check post and take a cab to your hotel. This is true for all other entries to Nainital, so come prepared accordingly.
Prem2206
★★2.0Wrote on 7 May 2023
2 Star is also a lot for this dungeon!
We booked this place via MakeMyTrip, which also meant we did the full payment before the stay period. We were given room 205, (claimed to be upgraded by the hotel). Pics attached will surprise the reader, of the standard of an upgraded room!! How much worse would then a standard room be, I wonder. Points that made the stay totally disappointing - It being a very cold Hill station, one would expect 24 hrs hot water. BUT, hot water available only in the morning and evening between 6 & 9 - No wifi....they give u username and password. But it doesn't connect ever. An eyewash and bluff - The room had steps inside the room, (in front of bathroom and next to bed), due to which I fell twice in the room!! - Room heaters available only on demand - When we requested to change rooms, they showed another room in same wing that had horrible stench of some chemical used as insecticides. They claimed it was phenyl. Are hotel rooms supposed to stink of phenyl to?!?! - We requested for another room that was empty. They came back saying the room was occupied. Nobody came that entire day as they claimed. They prefer keeping a room shut than having a customer satisfied. The room we paid for, wasn't cheap. 5280/- for the room they gave was a rip off..... - The floor was dirty, the sofa was stained, walls were leaky, the list can go on. The photos will justify my words. The only saving grace was the breakfast that was served in the morning. LESSON LEARNT is that the hotel keeps aside the bad rooms for MakeMytrip clients as the hotel has already received the payment and they have nothing to lose. Customer happiness and satusfaction is last in their list. They give the nicer/neater rooms to walk-ins as the clients take the room only after checking the rooms themselves. Pics attached to show the state of the so called "upgraded room" we stayed in......avoid advance payment.....they dont give you good rooms
